CORONAVIRUS (COVID-19) CLIENT ASSISTANCE

 

We hope we find you and your family safe and well. During these unprecedented times, we want to let you know that we are very much still open for business and we are committed to conducting business as usual to deliver the best outcomes for you.

 

As the COVID-19 (coronavirus) situation evolves, we are ensuring the safety, health and welfare of our team, our clients and others with whom we interact, by following official Australian Government advice. With the vast array of information available about COVID-19, we encourage you to view the Australian Government Health Department website for the latest and most accurate information.

 

Do you need a financial check-up?

Many of us are working from home and spending more of our free time at home too, take advantage of this time to sit down and examine your finances. What are your goals? Are you on track to reach them? What do these economic changes mean for you?

Some people will be looking into financial uncertainty. We are available to assist you in managing this. We want to ensure you understand your redraw facilities, offset accounts, your rights in regard to mortgage 'repayment holidays', applying for financial hardship with your bank, and how you might take advantage of the RBA rate cut. Reach out and book a video or phone call with us this week.

 

Find yourself in isolation?

We understand many people in the community are self-isolating, quarantined or practising social distancing. We’d like to reassure you that you do not need to leave your home to get a loan or financial advice. Please reach out to us and we can find a solution that works for you, whether that be via a video or phone call. Our business has technology platforms to enable us to do business efficiently without the need for face to face interaction.

 

We can help you navigate lenders fast-moving policy changes

Banks and lenders are quickly making changes to their requirements to adapt to these unique times we find ourselves in. We are in regular communication with banks and lenders so that we can be across these changes and help you navigate them.

 

We are here to help. Right now, this means we’re answering a lot of calls from people who need to speak to us so our wait times are longer than usual. If you call us, please understand we are doing our best to get to you as soon as we can.

 

For customers who wish to directly speak with their lender about suspending loan repayments during this extraordinary time, we have attached the following links and also payment deferral request forms.

 

Please remember that we, at Total Mortgage & Lending Solutions, are available to assist, and if necessary, communicate on your behalf and provide documentation where required, to the lender.

 

We apologise if your lender is missing, we have endeavoured to contain contact details of as many lenders as possible.

 

Commonwealth Bank Customers

https://www.commbank.com.au/latest/support-for-home-loan-customers.html

 Personal banking 132 221 | Business banking 132 607

 

National Australia Bank Customers

https://www.nab.com.au/personal/customer-support/covid19-help

Customer support number 13 22 65

 

ANZ Bank Customers

https://www.anz.com.au/promo/covid-19/

Home owners 132 599 | Business owners 1800 413 950

 

Westpac Bank Customers

https://www.westpac.com.au/help/disaster-relief/coronavirus/?pid=iwg:sc:COVID-&ttid=DCV_1947-TG-WBC-C-NA-CM-P:

Personal banking 132 032 | Business banking 132 142

 

Suncorp Customers

https://www.suncorp.com.au/banking/covid19-information.html

General enquiries 131 155

 

Bank of Queensland

https://www.boq.com.au

General enquires 1300 55 72 72

 

Heritage Bank

https://www.heritage.com.au/about/news/2020/heritage-responds-to-covid19-situation

General enquiries 131 422

 

Pepper Finance

https://www.pepper.com.au/covid19

Enquiries 1800 356 383

 

Newcastle Permanent

https://www.newcastlepermanent.com.au/supporting-you

Enquiries 131 987

 

ING Direct

https://www.ing.com.au/help-and-support/coronavirus-covid-19.html?pid=vis:hph1:def:covid19

Enquiries 133 464

 

Form links (please click to download then complete and return)

 

Payment Deferral Form

 

 

Payment Pause Form

 

 

Equipment Finance Payment Deferral Request

 

 

For any queries, please don’t hesitate to call our office on (03) 9088 6434

 

 

 

© Copyright 2020

Total Mortgage &

Lending Solutions

03 9088 6434

Contact Us